Study template: onboarding audit
Find the step people give up on
Walk users through an onboarding flow and measure friction at each step.Paste your URL and Fiuto builds this study around your onboarding, free, in minutes. Every block is yours to change before launch.
A preview player for the onboarding audit template. It steps through the 6 blocks a respondent meets, resting on the first-click test.
How it works
Fiuto runs your full research loop
Paste a URL and Fiuto takes it from there. No research experience needed.
What you will learn
6 blocks, about 7 minutes to answer.
- Where people get stuck during onboarding
- Which steps feel unnecessary or confusing
- How the overall experience rates
The study, block by block
In the order a respondent meets them. Every prompt is rewritten around your product when you paste the URL.
Intake form
A few details before the study starts.
your name, email, your role
Instruction
Onboarding walkthrough
We're going to walk through a new user's first few minutes with the product. At each screen, click where you'd go next. There are no wrong answers.
First-click test
You've just created an account. Where would you click to take your first step?
Matrix
Rate each onboarding step.
5 rows rated Confusing / Okay / Clear / Delightful
Create your account, Set up your profile, Connect your first integration, Complete your first task, Explore the dashboard
Rating scale
How would you rate the onboarding experience overall?
5-point scale, Frustrating to Smooth
Open text
Which step, if any, made you want to give up?
Optional
Who it is for
For anyone whose product has a first session that matters: a founder watching sign-ups stall before the first real action, a product manager who suspects one step in the setup is doing the damage, a designer about to redraw the flow and wanting to know which screen to start with.
It suits a flow that exists, live or in a prototype, and that a new user is expected to get through on their own. If the flow is not built yet, the concept validation template is the earlier step.
Make it yours
Each method in this study has its own guide: what it measures, what to change, and what to avoid.
First-click test
Read how the first-click test works and how to word it for your product. First-click test guide.
Survey questions
Read how the survey questions works and how to word it for your product. Survey questions guide.
Rating scale
Read how the rating scale works and how to word it for your product. Rating scale guide.
Before you launch
The notes the template ships with, from the researcher who wrote it.
- If you run moderated sessions alongside this, ask people to think aloud during the first-click step.
- Keep clarity and usefulness separate in your reading. A step can be clear but pointless, or confusing but obviously needed.
- Run this before launch and again 4 to 6 weeks after. The first-run experience degrades as UI changes pile up.
What you get back
AI testers run the study first and report what they found, so you see whether the task reads and whether the questions land before a real person opens the link. Then the real responses arrive: every click, rating, and answer per respondent, and Fiuto's reading of them as findings, a readout you can share behind a link, and a deck.
Your data is yours: results as JSON or CSV through a per-study token, or over MCP from the coding agent you build in.
Frequently asked questions
01How long does the onboarding audit take to answer?
About 7 minutes. 6 blocks: the intake, the task or the questions, and the follow-ups. Fiuto shows the estimate to respondents on the study's first screen.
02Can I change the blocks?
Yes, every one. Fiuto rewrites the template around your product when you paste the URL, and you can edit any prompt, add a block, remove one, or change the order before you launch. Save the result as your own template to reuse it.
03Who answers it?
AI testers first, so you see what the study finds before anyone real does. Then real people: recruited from a global panel of 300,000+ participants powered by Prolific, with demographic filters, or your own users when you share the link. Respondents open the link and answer, no account needed.
04Is this template free?
Yes. Every template and every block type is on every plan, including Free. The free plan includes 1 live study a month, 10 responses per study, and 600 AI credits a month. No card, no time limit.