Study template: satisfaction survey
A pulse check on how it is going
Quick pulse check on product satisfaction and areas for improvement.Paste your URL and Fiuto builds this satisfaction survey around your product, free, in minutes. Share the link with your users or recruit a panel.
A preview player for the satisfaction survey template. It steps through the 5 blocks a respondent meets, resting on the rating scale.
How it works
Fiuto runs your full research loop
Paste a URL and Fiuto takes it from there. No research experience needed.
What you will learn
5 blocks, about 4 minutes to answer.
- Overall satisfaction level
- Which areas are strong and which need work
- Specific suggestions for improvement
The study, block by block
In the order a respondent meets them. Every prompt is rewritten around your product when you paste the URL.
Intake form
A few details before the study starts.
your name, email, your role
Rating scale
How satisfied are you with the product overall?
5-point scale, Very unsatisfied to Very satisfied
Matrix
Rate your experience in each area.
5 rows rated Poor / Fair / Good / Very good / Excellent
Ease of use, Reliability, Design quality, Customer support, Value for money
Multiple choice
If you could improve one thing, what would it be?
Pick one
Ease of use, Reliability, Design quality, Customer support, Value for money
Open text
Anything else on your mind?
Optional
Who it is for
For a product manager or customer team that wants a regular read on the product as a whole: overall satisfaction, the areas that are strong and weak, and the suggestions people volunteer. It suits an existing product with users to ask, run quarterly or after a big release.
For satisfaction with one interaction, the CSAT survey is narrower. For a benchmarkable usability score, the SUS questionnaire is the standard.
Make it yours
Each method in this study has its own guide: what it measures, what to change, and what to avoid.
Rating scale
Read how the rating scale works and how to word it for your product. Rating scale guide.
Survey questions
Read how the survey questions works and how to word it for your product. Survey questions guide.
Before you launch
The notes the template ships with, from the researcher who wrote it.
- Run this quarterly. More frequent and responses regress to neutral, less frequent and you miss trends.
- The matrix and the "one thing" choice often diverge. When they do, the open-text answer usually explains why.
- Segment by how long people have used the product. New users rate differently from long-term ones, and the gap is its own signal.
What you get back
AI testers run the study first and report what they found, so you see whether the task reads and whether the questions land before a real person opens the link. Then the real responses arrive: every click, rating, and answer per respondent, and Fiuto's reading of them as findings, a readout you can share behind a link, and a deck.
Your data is yours: results as JSON or CSV through a per-study token, or over MCP from the coding agent you build in.
Frequently asked questions
01How long does the satisfaction survey take to answer?
About 4 minutes. 5 blocks: the intake, the task or the questions, and the follow-ups. Fiuto shows the estimate to respondents on the study's first screen.
02Can I change the blocks?
Yes, every one. Fiuto rewrites the template around your product when you paste the URL, and you can edit any prompt, add a block, remove one, or change the order before you launch. Save the result as your own template to reuse it.
03Who answers it?
AI testers first, so you see what the study finds before anyone real does. Then real people: recruited from a global panel of 300,000+ participants powered by Prolific, with demographic filters, or your own users when you share the link. Respondents open the link and answer, no account needed.
04Is this template free?
Yes. Every template and every block type is on every plan, including Free. The free plan includes 1 live study a month, 10 responses per study, and 600 AI credits a month. No card, no time limit.