Study template: csat survey
How did that interaction go?
Measure customer satisfaction after an interaction or experience.Paste your URL and Fiuto builds this CSAT survey around the interaction you care about, free, in minutes. Share the link right after it happens.
A preview player for the csat survey template. It steps through the 4 blocks a respondent meets, resting on the rating scale.
How it works
Fiuto runs your full research loop
Paste a URL and Fiuto takes it from there. No research experience needed.
What you will learn
4 blocks, about 3 minutes to answer.
- How satisfied customers are with a specific interaction
- What drove satisfaction or dissatisfaction
- Actionable improvements from free-text feedback
The study, block by block
In the order a respondent meets them. Every prompt is rewritten around your product when you paste the URL.
Intake form
A few details before the study starts.
your name, email
Rating scale
How satisfied were you with this experience?
5-point scale, Very unsatisfied to Very satisfied
Multiple choice
Which aspect had the biggest impact on your rating?
Pick one
Speed of the product, Ease of completing my task, Quality of the output, Help and documentation, Something else
Open text
What could we do better?
Optional
Who it is for
For a support, success, or product team that wants a read on one moment: a support ticket closed, an order delivered, a feature used for the first time. It suits the hours after the interaction, while it is still fresh.
For the product as a whole rather than one moment, the satisfaction survey is the wider tool. For how hard the task felt, the customer effort score asks that directly.
Make it yours
Each method in this study has its own guide: what it measures, what to change, and what to avoid.
Rating scale
Read how the rating scale works and how to word it for your product. Rating scale guide.
Survey questions
Read how the survey questions works and how to word it for your product. Survey questions guide.
Before you launch
The notes the template ships with, from the researcher who wrote it.
- Send CSAT within a few minutes of the interaction. Response rates drop sharply with delay.
- Report Top-2-Box: the percentage who chose 4 or 5. It's the standard CSAT headline number.
- CSAT and NPS measure different things. CSAT is interaction-level, NPS is relationship-level. Don't conflate the two.
What you get back
AI testers run the study first and report what they found, so you see whether the task reads and whether the questions land before a real person opens the link. Then the real responses arrive: every click, rating, and answer per respondent, and Fiuto's reading of them as findings, a readout you can share behind a link, and a deck.
Your data is yours: results as JSON or CSV through a per-study token, or over MCP from the coding agent you build in.
Frequently asked questions
01How long does the csat survey take to answer?
About 3 minutes. 4 blocks: the intake, the task or the questions, and the follow-ups. Fiuto shows the estimate to respondents on the study's first screen.
02Can I change the blocks?
Yes, every one. Fiuto rewrites the template around your product when you paste the URL, and you can edit any prompt, add a block, remove one, or change the order before you launch. Save the result as your own template to reuse it.
03Who answers it?
AI testers first, so you see what the study finds before anyone real does. Then real people: recruited from a global panel of 300,000+ participants powered by Prolific, with demographic filters, or your own users when you share the link. Respondents open the link and answer, no account needed.
04Is this template free?
Yes. Every template and every block type is on every plan, including Free. The free plan includes 1 live study a month, 10 responses per study, and 600 AI credits a month. No card, no time limit.